Kaspersky Lab UK

In continuation of the Kaspersky saga, I can now confirm that, regardless of not replying to your message, Kaspersky contacted me directly and assured me that my subscription has been cancelled. For that, I decided to give them 2 stars.

My above cover expires on 05/04/2025. I have renewed my cover but have received an e mail dated 21/03/2025 saying that my card details need updating.

However on checking on your website my card details are correct. Is this e mail a scam and can you please confirm that all is in order to renew my cover on 05/04/2025

Thank you

Allan Windmill

Tried to make payment via bank but can only think that it's been refused because computer security is Russian? Which is acceptable but need confirmation

I have a yearly subscription and all I want to do is replace my old phone with a new one in my account but can't fined anywhere to change it or delete devices in your website.

Please show me how I can do this.

Got to speak to someone Unable to get any satisfaction by talking to a person and when I told him the problem he didn't seem interested when I've phoned kaspersky before I've had a good response and satisfaction but not this time and when I told him I wasn't happy and wanted to cancel he put the phone down on me

I could not complete the renewal because you have my old phone number and I need to give you the current correct number.

My anti-virus is due to expire Mar 2025 but last niight my email stopped working because it said that the antivirus had expired.

Therefore I had to purchase it again and now I find I have 2 kaspersky premium antiviruses on the one computer.

I would like to carry on with the original copy and have yesterdays copy removed and my money returned.

Will you look into please

Norman Buss

Refund request.I had cancelled the service in 2022 because I no longer needed the service. I have no complaints about all the time I was covered and would have no hesitation recommending you.

I wish my money back I don't have a laptop or computer don't upset me or I will ring again I don't want you

I already cancelled my subscription with Kaspersky, but I was charged yesterday for subscription which I did not recognise. I would appreciate it if you could refund me back my money. Thank you

Got a reminder I hadn't paid for the above the reminder had an update button but didn't work when I tried it that annoyed me as I normally pay you through Paypal and I've already updated my visacard on there made other payments in fact through Paypal so I wonder if you can help me to make payment

Regards Leo Morgan

I did not select renewal but you automatically renewed all the same. My Internet Protection should not have started at the beginning of March as you have done anyway.

Therefore, I would like you to pay back my money to Paypal who I have already informed about this. JIM TAYLOR

Some years ago I purchased Kaspersky security protection at the same time as purchasing my new laptop.

Since then every year the security protection auto-renews without provision for cancelling the policy.

I do not even have the laptop now. I find it very annoying that it is so difficult to cancel this product.

I do not have the order number, as already stated the laptop is defunct!!

This payment is taken annually.

Could you please cancel this forthwith and expedite my refund.

This is my account, last 4 digits: 2923, Barclays, D P GILBERT. My email NOW is: dpgilbert7@***.com

Previously I think it was: dpgilbert@***.co.uk

Thank you.

D P Gilbert